FAQ


SHIPPING:

I just checked out.  When will my order ship?

We have a 3-5 business day processing time.  We start processing orders as soon as we get them.  This allows us time to make any 'made to order' pillows that may have been in your order.

How will I know when my package will arrive?

We provide tracking info for all your shipments.  You will be notified via email you entered at check out, once your order is shipped.  Please allow tracking info to be processed and updated by the USPS.

Do you ship internationally?

Yes, we ship internationally via USPS.  Please email doeraemedesigns@yahoo.com for more questions regarding this.

RETURNS:

What is your return policy?

We do our very best to provide quality products you will love in your home.  We want our customers to be completely happy with their purchase.  If you are not completely satisfied with your order, please contact us within 7 days of receiving your merchandise at doeraemedesigns@yahoo.com and we will be happy to find a solution.  We will replace, mend or return for a full refund.  Please return all items in original packaging, in original condition with your receipt with a *recommended tracking number.

Unfortunately we cannot refund shipping and handling fees and customer is responsible for re-shipping fees.

All sales items are final and non-refundable

Please note, all custom orders are non-refundable as they are cut and made specifically for you.

What address do I mail my return to?

Megan Parry: 3455 Cliff Shadows Pkwy #150, Las Vegas, NV 89128

Please contact us at doeraemedesigns@yahoo.com for return instructions.

EXCHANGES:

Do you allow exchanges if I change my mind?

Yes. Please also note that, although every effort is made to photograph our items accurately and describe our products in detail we cannot guarantee every computer monitor will accurately depict the actual color of the merchandise.  If you are interested in exchanging your items, please contact us at doeraemedesigns@yahoo.com and we are happy to help.

Please return unused items in original packaging in original condition within 14 days with a recommended tracking number.

Once we receive your unused items, you will be refunded your order total minus shipping costs.

PILLOW INSERTS:

Does my pillow cover come with the insert?

We currently sell pillow covers only.  Though we are working on offering an insert option for your convenience.  You can join our newsletter to find out when the down/feather inserts will be offered.

What size insert will fit my new pillow cover?

We suggest inserts that are 1" - 2" larger than your pillow cover.  We recommend down/feather inserts to make your pillow look it's best.